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Joe's Pizza· Owner
All locations · Last 30 days

51 pieces of feedback this month, and wait times need your attention.

The food keeps landing, but the wait is costing you. The brief below has three things to try.

Feedback
51
+7 vs previous 30 days
Page views
191
from 104 scans + direct
Scans
104
54% of all views
Review clicks
51
to your Google page
Click rate
27%
of views to Google
This week's brief · Jul 9 to Jul 16 · AI-generated

A strong week, with one thing to fix

15 feedback · 5 positive · 5 neutral · 5 negative

Praise for the crust and for Gina at the counter carried the week again, but wait times are still the one thing customers keep bringing up. The good news: even the people who waited said the pizza was worth it, which tells you the fix is speed, not the food.

Recurring theme
Counter wait timesmentioned 6 times in the last 28 days
Suggested actions
01Add a second person at the counter Friday and Saturday 6-9pm, that's when 4 of the 6 wait complaints landed.
02Post a gluten-free answer on the menu board; it's been asked 5 times this month and you're losing those orders.
03Lead your marketing with the crust, it's the single most-praised thing you have, by a wide margin.
AI-generated summary, may be imperfect. Numbers are computed directly from your feedback data.
Sentiment · 30 days
Positive14
Neutral20
Negative20
Recent feedback
“The food was great and Gina was a great help!”
Positive
“I waited 30 minutes in line and my pizza was soggy. I demand a refund now.”
Negative
“I loved the food so much! But the wait was so long. The food tasted like Miche…”
Neutral